This booking contract is between David & Karen MacKenzie, the owners of Stoer Bay Chalets and the person completing this booking form and all members of their party. The contract will be subject to these booking terms and conditions and must be complied with. The party leader must over the age of 18 years at the time of booking.
1. Accommodation
Chalets are available from 4pm on the day of booking. By 10am on the day of departure, the accommodation must be vacated and the equipment, furniture and premises handed over in as good a condition as they were taken over. Unless otherwise agreed before booking with owners, arrival/departure days will always be a Saturday. (Shorter period bookings accepted-if available)
2. Care of the property
You are responsible for keeping the property, furniture, fittings, equipment and other contents in and on the property in the same state of repair, condition and cleanliness as at the commencement of the let (reasonable wear and tear excepted). You are responsible for reimbursing the owners for the actual costs of any breakage or damage in or to the property along with any additional costs that may result together or at our discretion.
3. Number of persons using the cottage booked
There must be no more members in your party than the chalet is designed to accommodate and must be listed on the booking form.
4. No Smoking Policy
All our chalets are non-smoking or vapping. Smoking is not allowed under any circumstances.
5. Pets
Please ensure that your dog is kept off the chalet furniture at all times and if necessary is rubbed down before entering the chalet (a towel will be provided).We provide a dog bed, please bring your dog’s own bedding. We ask that your dog is kept under control and is never ever left unattended in your chalet. All doggy poo must be bagged and binned immediately. Please be aware that although the chalet grounds are securely fenced, they are surrounded by open crofting land where livestock wander freely, if there is any risk of your dog worrying livestock please keep it on a lead at all times.
6. Termination of Stay
The chalet owners reserve the right to terminate your stay if you or members of your party are believed to be causing a nuisance to other guests or local residence or are not treating the property with due respect.
7. Liability
The use of the accommodation and its associated facilities are entirely at the users risk and no liability can be accepted for death, injury, and loss or damage to users or their belongings including vehicles, motor cycles, boats etc. The owners shall not be liable to you or any other member of your party for any loss or damage to you or your property however caused.
8. Children
Please do not leave your children unsupervised to play in the Lochan in front of the chalets. Though the water along the shore line is very shallow but it does become much deeper.
9. Parking
We ask that you park your vehicle on the gravel area and not beside your chalet as the soft sand does not allow much protection for the underground water/sewage pipes and traffic going over them can cause them damage.
10. Cancellation
By making your booking our agreement is a legal contract and reimbursements will only be made if we are able to relet the accommodation. The reletting price will be returned to you less nominal administration cost. A holiday cancellation protection plan should be taken out to cover forced cancellations.
11. Cancellation by owner
We reserve the right to refuse any booking or to cancel any bookings already made without further liability on our behalf. If for any reason the booked accommodation is not available; liability shall be limited to a full refund of the monies paid to the owners. Alternative accommodation will be offered if available.
12. Amenities
Every effort has been made to ensure that all advertised amenities are available but no liability can be accepted for any omissions.
13. Final Payment
The final balance of the total cost of your stay is due no later than 4 weeks before the date on which your stay is to commence. Failure to ensure that such payment reaches the owners by that date may result in the cancellation of the stay and the chalet will become available to re-let.
14. Age Restrictions
There must be at least 1 responsible adult (18 years plus ) staying in the accommodation. Parties with only persons of under this age will be refused entry and monies will be non refundable.
15. Lost Property
Any lost property if discovered and found, left behind by guests during a stay will be held for a period of 2 months. We accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking out. If you wish any lost property to be reunited, costs of Postage must be paid upfront by the lost property owner. For regular guests we are happy to keep items until your next return (unless of course you wish them to be posted to you sooner) please still contact us within the 2 months though so we can put item(s) in a safe place.
16. Complaints
We above all want you to have a wonderful time at Stoer Bay chalets. If for any reason you have a complaint please let us know as soon as reasonably possible, and in any event before departure, to allow remedial action to be taken. We undertake to repair or replace any faulty equipment with all due diligence. However, no claims will be entertained in respect of equipment which remains faulty beyond our control.